What can we help you with?

If you can’t find the answer you’re looking for, please don’t hesitate to contact us here. We would love to hear from you.

GENERAL QUESTIONS


Q. What should I do if I have a reaction?

A. We always recommend patch-testing our products 24 hours before you use it for the first time. If you have a reaction, discontinue use of the product and please contact us with all and any information.

Q. What should I do if a product gets into my eye?

A. Rinse your eye out immediately with cool water. If, after flushing the eye for 5-10 minutes, you are in discomfort, we suggest seeking medical advice.

SKINCARE


Q. What’s the best way to layer my skincare?

A. Always apply the most active product first so it can penetrate the deeper layers of your skin more effectively. We recommend cleansing daily and exfoliating twice a week. Gently pat your skin dry and apply a light mist of toner. Next, apply eye crème followed by either rosehip oil or serum, and finish off with a moisturiser. For a deep cleanse and an extra-special treat, apply a clay masque to your skin once a week to leave your skin feeling refreshed.

Q. I have oily skin. Should I really put oil on my face?

A. Yes. essano™ Certified Organic Rosehip Oil is super lightweight and has a similar pH level to your skin. It’s absorbed easily and doesn’t leave an oily residue or clog your pores, and can even help balance your skin’s own oil production. For oily skin or those prone to breakouts, try our Clear Complexion range which supports healthy, blemish-free skin.

Q. When should I use serum rather than rosehip oil?

Our Collagen Repair Serum is scientifically-formulated with the added wonder ingredient of plant peptides, which stimulates collagen production by repairing and protecting the epidermal layer of your skin. This product is perfect if you want to specifically target wrinkles or the prevention of wrinkles, and promote smoother, more youthful skin. Because it’s a serum, it absorbs quickly into your skin and is perfect to layer under your usual skincare or cosmetic products, day or night.

Our Rosehip Oil is a pure, certified-organic natural oil that’s packed with skin-loving essential fatty acids and nutrients. It’s a bit of a wonder product because it be used as a facial treatment, and it can also be used on the body and is proven to be effective in minimising the appearance of, scars, stretch marks and sun damage. Use it day or night.

Q. How do I use essano™ Rosehip Oil?

Rosehip Oil is rich in antioxidants, and clinically-proven to improve the appearance of fine lines, scars, stretch marks and sun damage. Rosehip Oil feeds your skin essential nutrients, providing ultimate moisture to renew and restore firmness, elasticity and radiance.

Our Rosehip Oil has multiple uses. For application to your face, use after cleansing. Warm 2-3 drops between your fingers and massage gently into your skin. Follow with your regular moisturising products. Alternatively, mix 2-3 drops with your moisturiser before applying to your face, neck and décolletage. You can also use a few drops on any problem areas such as pigmentation, scars, stretch marks or sun damage.

Q. Can I use essano™ products while I am pregnant?

Yes! The entire essano™ range is suitable for use while you are pregnant. None of our products contain harsh chemicals; our certified organic Rosehip Oil and our Body Oil products are perfect for your stretching baby bump marks too!

Q. Can I use essano™ Rosehip Oil on my children?

A. Absolutely – it’s safe to use on the whole family.

CLEAR COMPLEXION


Q. Who is the Clear Complexion range designed for?

A. The range is designed for anyone with problem skin using calming ingredients like Probiotics and Bio-D-Tox to help balance reactive and inflamed skin. The products work for both men and women of all ages using natural and effective formulations.

HAIRCARE


Q. Why is Argan Oil good for your hair?

A. Moroccan Argan Oil is also known as ‘liquid gold’, This exotic natural oil is full of essential vitamins such as Vitamin E and Omega 3 and 6, which nourish dry, stressed hair by infusing it with moisture and restoring its shine.

Q. Why is Coconut Milk good for your hair?

A. Coconut Milk infuses your hair with moisture from root to tip. It has also traditionally been used to treat thinning hair, and naturally adds volume to limp, fine hair while conditioning and detangling. It is full of Vitamins B, C and E, Omega 6 and essential minerals such as Magnesium and Iron, which all add up to a powerful natural concoction perfect for any hair type.

Q. Why is Keratin good for your hair?

A. Your hair is actually made of Keratin, so using a product that has Keratin in it helps to create smooth, hydrated hair, naturally. Keratin-based products are perfect for frizzy, unruly hair.

Q. What does low-foam sulphate-free shampoo mean?

A. essano™ shampoo is a natural formulation that doesn’t contain sulphates. Sulphates are a chemical foaming agent. They are a known skin irritant, causing dry hair, split ends and long-term damage. essano™ shampoos contain an effective yet gentle cleansing ingredient which is only found in professional-grade salon shampoos, selected due to its high-quality and effective action.

Q. I use heat styling tools. How can I avoid damaging my hair?

A. Use a few drops of Argan Oil Hair Recovery Serum on damp hair before using heated tools or a hair dryer. For an extra luxurious hair treatment, add a few extra drops of Argan Oil Hair Recovery Serum to your essano conditioner to create a deep-conditioning treatment mask. Leave it on your locks for 10-20 minutes before rinsing and styling as usual.

HOMECARE


Q. How do I get the most out of my essano™ candle?

A. Our essano™ Candles are made with 100% natural soy wax. 

We recommend that when you first light your essano™ 300g candle you burn it for up to 2 hours until the top layer of the wax has melted all the way across the jar (1 hour for the 100g candle). 

This prevents the wick from sinking lower and creating a ring in the centre.

ESSANO™ MAN


Q. Can females use essano™ Man products?

A. Absolutely. Although the bulk of our essano™ Man range is designed for a male-specific skin needs, it's perfectly safe to be used by females too.

Q. What causes skin irritation?

A. A lot of hair and skin allergies and reactions are increasingly commonplace as chemicals and additives interact, causing irritation, dryness or rashes. Sometimes, that may be potentially harmful. Many of the common complaints people have relate to the skincare products they use. Even low levels of certain ingredients can have an effect, but they're often not discovered as being the source of the problem.

It's the ingredients we use in essano™ Man products that make the difference. Right from the outset, we left out any potentially harmful and irritating chemicals, choosing to start with a natural base.

PACKAGING


Q. My pump isn’t working. Help!

A. Sometimes our pumps can loosen during transit. Try tightening the pump then push down the nozzle while rotating it to the left. This should unlock the pump lock. If you continue to have difficulty with the pump, please contact us so we can sort this out for you.

ABOUT ESSANO™


Q. Lots of brands make ‘natural’ claims. What makes essano™ different?

A. At essano™, we refuse to use harsh chemicals in any of our products. Many of our products are also certified organic by French company EcoCert, the largest organic inspection and certification company worldwide, supporting our natural-first endeavours. The rest of our skin and haircare ranges are also formulated with lots of organic goodness in line with EcoCert standards.

Q. Have you discontinued the Hydrating Body Lotion?

Our Hydrating Body Lotion has had a makeover and is now called the Rosehip Repairing Body Lotion.  It still has the same scent and formula as the original body lotion, just with a beautiful new label. We've also added a few other lovely scents to our body lotion range, so make sure you check them out in your local supermarkets.

Q. essano™ is free from parabens, ethoxylates and phthalates. What does that mean?

A. Parabens, ethoxylates and phthalate are three harsh chemicals that you’ll never find in essano products. Parabens are preservatives that have been proven to mess with estrogen levels. Ethoxylates are industrial ethylene oxide added to alcohol in products. Phthalates are found hidden in fragrances and have been linked to types of cancers. Sound scary? It is.

Q. Do you use preservatives in your products?

A. Products made with the addition of water (like creams and lotions) require a preservative system to protect against yeasts, moulds and bacteria. This ensures the safety of these products for human health. essano is unique to other natural brands in that we only use certified-organic preservatives that have been approved by EcoCert.

Q. Fragrance is listed as an ingredient in essano™ products. What fragrances do you use?

A. Our Certified Organic Rosehip Oil and our Visible Lift Eye Cream are both fragrance-free. The other products in our range are made using fragrances that are proven to be safe and non-toxic for your skin.

We make sure that each fragrance supplier is briefed regarding our essano promises and that the fragrances they supply for our Ecocert/COSMOS-approved products are also approved by Ecocert. This certifies that no petrochemicals or phthalates were used in any part of the extraction or manufacturing process.

We have also had the range dermatologically tested so all our products have a very low score against the European Union directive list of 26 regulated contact allergens that can be found in hidden in fragrances without you knowing.

Q. Is your packaging recyclable?

We use recyclable materials such as glass and paper packaging whenever possible, to minimise the impact on the environment.

We are also proud to say that all our shampoo and conditioner bottles are now made from 100% recycled rPET plastic, collected from Australasian kerbsides! We hope to transition the rest of our packaging to rPET plastic eventually.

Q. Are your products cruelty-free?

A. We love treating humans to beautiful products, but we also love animals. We don’t test any of our products on our furry friends, and no animals are harmed in any the production of any of our products or ingredients.

Q. Do you use microbeads in any of your products?

A. No, we do not use microbeads in any of our products. The Gentle Facial Exfoliator contains tiny rosehip bio-exfoliating granules (crushed rosehip seeds)while our Body Scrub uses crushed coconut shell to gently exfoliate your skin

Q. Where are essano™ products made?

A. essano™ products are crafted in New Zealand by our parent company, Mix Limited. We have a modern, sophisticated skincare laboratory which has been around for over a decade, ensuring we deliver effective, natural products. essano™ is made by Kiwis, using only the best of active plant extracts - some of them from New Zealand!

STOCKISTS


Q. Where can I buy essano™ products from?

A. Buying beautiful, premium beauty products is now as easy as popping your favourite essano™ products into your trolley with your weekly shop, because not only do we pride ourselves on creating natural products, we also prioritise accessibility and affordability for everyone. Find out which stores stock essano products here.